We pack each order with care and attention, however in the unlikely event that an order is damaged during transit you must report damages within 24 hours of delivery. It is important that each item is carefully and thoroughly inspected by you or your authorized agent immediately upon delivery. Sealore will not be responsible for any damage not reported within 24 hours.
Due to Sealore’s organic status we do not use any strong chemicals/ingredients to stabilise or maintain our products in a uniform state, so, unfortunately, some small variations may occur. Change in consistency of some products may occur if the product is exposed to high temperatures. If melting of any product occurs, place it in a cool place or in the fridge until it sets. The texture may be altered slightly but the effectiveness of the product will not be affected. We cannot issue refunds for melted products.
Due to the high organic nature of Sealore’s products, variations in batches do occur, this is the nature of using only organic, natural ingredients. Some batches may differ from one another even though the source, quantities and processing of the ingredients remain the same. No returns will be accepted unless there is found to be an issue with the entire batch of the product in question.
This does not affect your statutory rights.
If you wish to amend your order please contact us within 24 hours by email at firstname.lastname@example.org and we will be pleased to do this without further charges. However, this is only possible if we receive your new instructions before your order has been dispatched.
Discount codes may be offered from time to time. Code will be issued with the timeframe in which the code will be valid for. Sealore reserves the right to withdraw promotions and promotional codes at any time.
When running promotions on the website, we reserve the right to prevent the use of additional discount codes/vouchers on products that are already part of a promotion on the website.
Customers should be aware that the use of promotional discount codes can affect the application of the minimum spend to activate free delivery.
Once an order has been completed a discount code can not be added. Please be mindful about adding your coupon before you proceed to place an order.
Sealore is not responsible for any injury and or damage to any individual as a result either directly or indirectly of any information published on this website. The information and products provided by Sealore are intended as information only and is not intended to treat or cure any illness.
If we decide to make any changes to our Terms and Conditions we will post them on our website. We will inform our registered customers about changes by email 15 days prior to the changes taking effect.